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Restaurant Tech10 min read

Restaurant Delivery App Integration: Uber Eats, DoorDash & More

How to integrate multiple delivery platforms into your restaurant management system.

March 11, 2024
#Restaurant#Delivery#Integration

Major Delivery Platforms


  • Uber Eats
  • DoorDash
  • Grubhub
  • Postmates
  • Local delivery services
  • Integration Approaches


    1. Direct API Integration

    Each platform provides APIs for order management.

    2. Aggregator Services

    Third-party services that unify multiple platforms.

    3. POS Integration

    Many POS systems have built-in delivery integrations.

    Architecture


    ┌──────────────────────────────────────────┐

    │ Restaurant POS │

    └──────────────────────────────────────────┘

    │ │

    ┌────┴────┐ ┌────┴────┐

    │ │ │ │

    ┌───▼──┐ ┌───▼──┐ ┌───▼──┐ ┌───▼──┐

    │Uber │ │Door │ │Grub │ │Local │

    │Eats │ │Dash │ │hub │ │ │

    └──────┘ └──────┘ └──────┘ └──────┘

    Webhook Integration


    // Receive orders from delivery platforms

    import { NextRequest, NextResponse } from 'next/server';


    interface DeliveryOrder {

    orderId: string;

    platform: 'ubereats' | 'doordash' | 'grubhub';

    items: Array<{

    name: string;

    quantity: number;

    modifiers?: string[];

    }>;

    customer: {

    name: string;

    phone: string;

    address: string;

    };

    total: number;

    }


    export async function POST(request: NextRequest) {

    const order: DeliveryOrder = await request.json();


    // Validate order

    if (!order.items?.length) {

    return NextResponse.json(

    { error: 'Invalid order' },

    { status: 400 }

    );

    }


    // Create order in your system

    const internalOrder = await createOrder({

    source: order.platform,

    externalId: order.orderId,

    items: order.items,

    customer: order.customer,

    total: order.total,

    });


    // Send to kitchen

    await sendToKitchen(internalOrder);


    // Acknowledge to platform

    return NextResponse.json({ status: 'accepted' });

    }

    Key Challenges


  • **Menu sync**: Keep menus updated across platforms
  • **Order consolidation**: Multiple dashboards = confusion
  • **Timing**: Different prep time requirements
  • **Revenue management**: Fee calculation and reporting
  • Conclusion


    Delivery integration is essential for modern restaurants. Start with one platform, then expand as you learn the patterns.

    ┌──────────────────────────────────────────┐ │ Restaurant POS │ └──────────────────────────────────────────┘ │ │ ┌────┴────┐ ┌────┴────┐ │ │ │ │ ┌───▼──┐ ┌───▼──┐ ┌───▼──┐ ┌───▼──┐ │Uber │ │Door │ │Grub │ │Local │ │Eats │ │Dash │ │hub │ │ │ └──────┘ └──────┘ └──────┘ └──────┘
    // Receive orders from delivery platforms import { NextRequest, NextResponse } from 'next/server'; interface DeliveryOrder { orderId: string; platform: 'ubereats' | 'doordash' | 'grubhub'; items: Array<{ name: string; quantity: number; modifiers?: string[]; }>; customer: { name: string; phone: string; address: string; }; total: number; } export async function POST(request: NextRequest) { const order: DeliveryOrder = await request.json(); // Validate order if (!order.items?.length) { return NextResponse.json( { error: 'Invalid order' }, { status: 400 } ); } // Create order in your system const internalOrder = await createOrder({ source: order.platform, externalId: order.orderId, items: order.items, customer: order.customer, total: order.total, }); // Send to kitchen await sendToKitchen(internalOrder); // Acknowledge to platform return NextResponse.json({ status: 'accepted' }); }

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